“If the product ever breaks down, we will fix it or replace it with a new one. “
All Myssy garments are handmade in Finland with high quality yarn and we are proud of our work. We give all our products a lifetime warranty. If the product ever breaks down, we will fix it or replace it with a new one.
Wool is a natural material that keeps itself clean. The lanolin - wool’s grease - repels both dirt and water. You can freshen up the garment by airing it out. However, if your Myssy product does get dirty or stretches out, it can be hand-washed with care or machine-washed on a high-quality wool program. The garment should be dried ﬂat and shaped while still wet. This way the product will recover its original appearance.
If your Myssy product ever breaks down, we will ﬁx it or replace it with a new one. Simply mail the product back to the farm with a Warranty Repair Form which can be downloaded from this page. However, Myssyfarmi is not responsible for direct, incidental or consequential damages for any reason.
Please note, that the two following occasions are not covered by the warranty: stretching and felting. The Myssy product stretches to match your head/body, which is one the attributes of the wool we use. If you want that the product takes more of its original shape, wash it carefully following the instructions and shape it while it’s still wet. Also if your myssy product becomes felted due to the hard rubbing or improper use, it is not covered by the warranty.
Your Myssy product will serve you long!
- Fill in this form on your computer or print it out and scan it. If you are not able to fill it for some reason, or if you don't have a scanner, the most important thing is that you included all the information asked in the repair form to your message.
- Send us an email including this document to myssyfarmi (a) myssyfarmi.fi with a title ” Myssy Warranty”. You can include a photo of the product as well.
- Wait for our reply.
- If everything is ok, send us the product with this repair form to: